Staff Product Designer @Productboard

📍San Francisco - Hybrid

About the company:

At Productboard, the belief is that the world's best products are created by product makers who possess an exceptionally deep understanding of their customers' needs. Whether it’s Product Managers, Designers, or Engineers — the brightest minds behind the most successful and beloved products are those who truly embody their customers.

That is why the functionality of the Product Management Platform is centered around understanding customers, competitors, feedback, and user research. The platform includes a unique set of capabilities designed to distill critical customer insights to inform key product decisions.

The Insights team at Productboard oversees this set of capabilities and the underlying platform that centralizes data about the market, including information on customers and competitors, user feedback, and research from interviews, emails, support tickets, social media conversations, app reviews, direct customer requests, and more.

About the role:

he company is seeking a seasoned Staff Product Designer to become a key part of this team and help customers instantaneously and continuously map value throughout their journey through the product. The role involves owning and developing the entire product area related to customer insights and ensuring its growth with customers. Collaboration is required across the platform to keep all capabilities fundamentally customer-centric, while also raising the bar of Design craft – visual execution, engaging interactions, usability, and overall product experience.

This role plays a pivotal part in driving both design and execution to stay ahead of competition. The delivered capabilities and the set of use cases addressed have never been fully solved by any software product before, which requires readiness for uncertainty and the excitement of operating at the forefront of innovation.

The product is driven by a strong product-led growth motion, and the environment consists of people who understand the challenge of simplifying complexity without sacrificing functionality for large enterprises.

The position is based in the San Francisco office, with close on-site collaboration with product management and engineering at least three days a week (Mondays, Tuesdays, and Thursdays) to ensure the alignment needed for highly innovative work. There is also collaboration with globally located product teams and opportunities to travel to Prague and other European destinations.

In this role you’ll:

• Uncover and cultivate a deep understanding of the customer-centric requirements essential for modern product managers and their stakeholders.
• Proactively discover product opportunities, build justifications and bring clarity into understanding of underlying customer problems.
• Co-define and lead initiatives and programs where your expertise and experience is needed to define and guide the work.
• Mentor senior and other staff designers and push the quality of craft execution and design practices to high standards.
• Join and/or lead design critiques and product discussions to inform or make decisions, embrace pair-designing for ideation and collaboration with others.
• Represent critical parts of the design work upwards and across the company in collaboration with design leaders.
• Enhance and develop innovative patterns and systems that can stand the pressure of enterprise customers, are durable, and set the new standard for the product.
• Exhibit exceptional communication skills by effectively translating complex concepts into actionable implications for the business.
• Drive product-led growth by creating designs that encourage user engagement, satisfaction, and adoption.

About you:

• 8+ years of experience in senior individual contributor design role, preferably in Enterprise B2B SaaS.
• Exceptional interaction and visual design skills, with emphasis on interaction design and information architecture. Ability and empathy to conduct user research, develop user personas, and create customer journey maps. Experience with the latest design patterns, processes, and tooling (Figma).
• Portfolio of product experiences that were shipped and are able to convey the impact on the business and customers.
• Experience in working on complex collaborative products that are architected as modular and extensible platforms or at least have some aspects of a modern platform approach.
• Strong track record of delivering products with cross-functional teams to enterprise customers. Appreciation and understanding of the complex needs of large enterprise organizations.
• Organizational and execution skills to lead across the company through indirect influence.
• Excellent verbal and written communication skills, with the ability to present complex findings clearly to diverse audiences, including senior executives internally and externally.
• Proactive, curious, and independent, with a passion for solving broader problems, advancing your craft, and driving company-wide impact.
• Proven experience in driving product-led growth initiatives through design.

Why this role:

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Competitive compensation: $180k-$230k base salary
• Your customers are going to be the best product teams and minds out there. You will have the opportunity to learn from and advance the work of the best of the best in your field.
• Be a part of a growing and innovative, mission-driven company, with the opportunity to shape the future of our product and customer experience, and to define an entire new market category.
• Collaborate with a talented and passionate team, dedicated to making products that matter, together.

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Looking forward to hearing from you!